1. React to "shockers" with semi-interested boredom. When children announce something to which you feel an instant reaction in your gut take a deep breath, smile calmly, and say, "Really? Tell me more."
2. Act as if there is all the time in the world, even when there isn't.
3. Notice the little details and acknowledge them.
4. Show humility. Apologize when you're wrong, say "I don't know" when you don't know.
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